Terms and Conditions

We will only charge you for the goods or service when the items are despatched or the service provided. (In some cases we may ask for a deposit for special items or when ordering in of stock we do not normally carry). 

For payment of goods or services when at the shop we accept cash, cheques (with a guarantee card and proof of address), debit cards and credit cards.  For mail order, we accept debit cards, credit cards and cheques.  For mail order payment made by cheque, the cheque must clear before the goods or service are despatched.   We do not accept debit card payment for purchases under £10. We reserve the right to refuse £50 notes at the shop or any bank notes that do not appear to be legal tender.

We will accept goods purchased from us for refunds within 14 days of purchase providing they are accompanied by the original receipt and the goods are returned in their original packaging in an un-opened, undamaged and unused state.  A small number of items we cannot refund (you will be advised at the time of purchase) however, a credit note may be offered where these items are accepted back.  The original and return postage costs are not refunded.

If an item ordered is no longer in stock, we will contact you to advise and seek alternative instructions.

Our postage rate is currently up to £4 when sent by 1st class Royal Mail or Royal Mail standard parcel service.  (We will charge you the cost of the postage up to a maximum of £4.)  Some larger items may have a different postage rate but these are advised when purchased.  The compensation payment for damaged goods is up to £35.  Please contact us in the event of damaged goods being received so we can investigate the best course of action.  We aim to send out orders within three working days of receipt of order however in the majority of cases we will despatch the items by the next working day.  Where items are paid for by cheque, we have to wait for the cheque to clear before the items are despatched.

Next Day delivery is also available at £8.25 per order.  Parcels are sent by Royal Mail Special Delivery and are subject to the terms and conditions shown on the Royal Mail website.  Should you need to make a claim, please contact the shop for further advice.  Orders received prior to 1200 will be despatched the same day.  Orders received after 1200 will be despatched on the next working day.  If we are unable to despatch the purchase within the above time scales, we will contact you for further advice.  Where items are paid for by cheque, we have to wait for the cheque to clear before the items are despatched.

Where items purchased from us are faulty and within the manufactures warranty period please contact the shop for further instructions.  We will do our best to resolve the issue to the customer's satisfaction normally without charge. 

Where items purchased from us are faulty after the manufactures warranty period has expired or the items were not purchased from us, please contact us so we can advise on the options that may be available. 

SCOGRAIL 104 St Helens Street Ipswich.  IP4 2LB. 01473 252009.  email enquiries@scograil.co.uk.  Website www.scograil.co.uk

« Back