Adamesh online shop is brought to you using ekmpowershop which is a secure shopping cart system and is protected by a 128bit SSL (Secure Socket Layer) Secure Server which means that all credit card transactions are completely safe and encrypted.
You know when you are on a secure server as you see the padlock icon in the bottom right of your browser, if you don't have a padlock then it means the site is not secure.
RECEIVED ITEMS
If your order has not arrived, or you have received the wrong item or you have other problems with your delivery, please call us on 01525 852 419 and we will look in to the matter as soon as possible.
RETURNS POLICY
We have a 30-day returns guarantee. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date that you received the item, and we will issue a refund for the price you paid for the item.
Please note that you will be responsible for the costs of returning the item to us unless we delivered the item to you in error, or if the item is damaged or defective.
We are unable to exchange items that are not damaged, defective or incorrect if the item is outside the 30 day guarantee (this will not however affect your 12 month guarantee if the item has broken due to a manufacturing fault).
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you take delivery of an Adamesh package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.
You have the right to return a defective item within a reasonable period of time. In the unlikely event that you have a defective item please return the item to us at Adamesh Ltd, 9 Middleton Way, Leighton Buzzard, Bedfordshire, LU7 4BQ, England.
If we sent you an item that you did not order please return the item to us or contact us by phone and we will have the item collected. If you want us to replace the item we sent you with the item you ordered, contact us and we'll send you the correct item as soon as we can.
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